Booking and cancellation terms of the Wellness Hotel Gyula **** Superior
Forms of booking and asking for offer
These terms for booking, change and cancellation apply exclusively for bookings by individuals (for the joint booking of a maximum of 4 rooms). Booking at least 5 rooms at the same time is regarded as group booking, for which special booking, change and cancellation terms apply.
The Wellness Hotel Gyula **** Superior can accept bookings only in the form of e-mail/the online booking system.
In order to make it easy to contact the Wellness Hotel Gyula **** Superior, the hotel operates an online booking system, which can be found on the main page of our website (www.wellnesshotelgyula.hu).
We ask our prospective guests to provide all data required by the booking system accurately and consistently, with special regard to giving their contact data (phone number, e-mail and mailing address) correctly!
The guest is responsible for the accuracy of the data provided during booking. If the guest is not available on the phone number, respectively e-mail address provided in the booking, or the given contact data prove to be incorrect, so we do not have the possibility for confirming the booking, the Wellness Hotel Gyula **** Superior reserves the right for cancelling the booking, and so the claim for accommodation will cease.
We ask our guests to write their questions or needs connected to the accommodation into the ”Comments” field. We ask those guests who come with their child / children to indicate the age of the child/children accurately.
In case of booking via email, we also ask you to give the same data as required by the online booking system: name, phone number, mailing address, e-mail address. By phone we can only give you information.
By sending the booking, the guest acknowledges understanding and accepting the terms and conditions of booking and cancellation!
In case of asking for an offer, the Wellness Hotel Gyula **** Superior sends the compiled offer - that cannot be considered as confirmation - in writing to the guest. In case the acceptance of the offer is confirmed in writing, the booking becomes final only after sending its confirmation.
The currently package prices are bookable for the signed minimum nights. Please, pay attention the minumum prices, particularly the highs seasons.
High seasns are the following: 2023.07.01-08.31.,2023.10.20-11.05.,2023.12.24-2024.01.07.,2024.03.14-17.,2024.03.28-04.07.,2024.05.17-20.,2024.07.01-08.31.,2024.10.21-11.03.,2024.12.23-2025.01.01.
Value storage:
Herewith we inform our dear guests, that our hotel cannot take responsibility for the valuable objects or money left in the hotel. Every valuable item and object should be stored in a deposit safe located in the hotel room or at the reception of the hotel.
Advance payment
These terms for advance payment apply exclusively for bookings by individuals (for the joint booking of a maximum of 4 rooms). Booking at least 5 rooms at the same time is regarded as group booking, for which special advance payment terms apply.
The Wellness Hotel Gyula **** Superior asks for an advance-payment of 50% in case of bookings for individual guests.
The deadline for advance payment is included in the confirmation as follows:
Settling advance payment:
- the 50% advance payment is to be settled to the Hotel Gyula Kft. until 20 calendar days before the arrival.
Attention!!! If the booking date is within 20 calendar days of the date of arrival, the reservation must be paid to Hotel Gyula by transfer or bank card on the day of booking. Afterwards there is no posibility to change the date of the booking, the reservation paid by the guest becomes the property of the hotel and the hotel does not provide a service in return for the paid deposit.
Advance payment in high-season:
- the 50% advance payment is to be settled to the Hotel Gyula Kft. until 30 calendar days before the arrival.
Attention!!! If the booking date is within 30 calendar days of the date of arrival, the reservation must be paid to Hotel Gyula by transfer or bank card on the day of booking. Afterwards there is no posibility to change the date of the booking, the reservation paid by the guest becomes the property of the hotel and the hotel does not provide a service in return for the paid deposit.
Advance payment is only accepted in cash in HUF, via wire transfer or by postal order, furthermore by SZÉP card (by sending the voucher in e-mail because of the 5 working day lead time).
Advance payment shall be transferred to the following bank account:
Hotel Gyula Kft.
5700 Gyula, Part u. 5
OTP Bank PLC. - H-1051 Budapest, Nádor u. 16.
HUF bank account details:
Bank account number: 11733027-20054324
International bank account number/ IBAN: HU23 1173 3027 2005 4324 0000 0000
BIC (SWIFT) code: OTPVHUHB
EUR bank account details:
Bank account number: 11763330-36051887
International bank account number/ IBAN: HU68 1176 3330 3605 1887 0000 0000
BIC (SWIFT) code: OTPVHUHB
We will send a confirmation of the advance payment to the email address given in the booking.
The booking will be valid / final only if the advance payment arrives till the specified deadline!
In the “notice” field, please, indicate the name of the person who makes the booking, the booking number, as well as the phone contact details.
The amount remaining after the advance payment shall be paid on the spot at arrival!
These terms of booking, change and cancellation apply exclusively for bookings by individuals (for the joint booking of a maximum of 4 rooms). Booking at least 5 rooms at the same time is regarded as group booking, for which special change and cancellation terms apply.
For the cancellation of bookings confirmed by advance payment, the following rules apply:
Individual guests who submit in writing their cancellation at least 7 days prior to the arrival date indicated on the confirmation, can use the payed deposit within 6 month for a similar value reservation according to our availability or can receive a refund of the deposited amount.
In case of refunding, 2% from the deposited brutto amount will be deducted as pay back fee and the payer will receive 2% less.
If the guest sends his/her request for changes within a period of less than 7 days prior to the arrival date indicated on the confirmation, or the guest does not arrive at the hotel due to any reasons, the guest will lose the advance payment already settled, it will not be returned.
Terms of cancellation for the high season:
These terms of change and cancellation apply exclusively for bookings by individuals (for the joint booking of a maximum of 4 rooms). Booking at least 5 rooms at the same time is regarded as group booking, for which special change and cancellation terms apply.
We remind our guests that in the high season and on special holidays changes or cancellations are only accepted in e-mail until the 10. day prior to the arrival date at the latest.
For the cancellation of bookings confirmed by advance payment, the following rules apply:
The advance payment can NOT be returned.
If the guest cancels or changes the booking via e-mail 10 days before the day of arrival at the latest, the full sum of the advance payment settled can be used for another booking with at least the same booking value within 6 months after the cancellation.
If the guest sends his/her request for changes within a period of less than 10 days prior to the arrival date indicated on the confirmation, or the guest does not arrive at the hotel due to any reasons, the guest will lose the advance payment already settled, it will not be returned.
For guests arriving via forums (online booking portals and travel agencies) selling the services of the Wellness Hotel Gyula **** Superior the terms and conditions are the same.
In case of differences between the data of other distribution channels and those of the hotel’s own website (www.wellnesshotelgyula.hu), the information presented on the hotel's own website shall be regarded as valid. For the differences or the damages resulting from these differences, the hotel takes no responsibility.
The parties shall always try to settle their disputes arising under the accommodation contract by peaceful means. In case the peaceful settlement cannot be achieved, the parties take legal actions to resolve the disputes. The parties submit themselves to the exclusive jurisdiction of the District Court in Gyula or the Békés County Court - depending on the jurisdiction - to decide the disputes arising under this contract.
| Wellness Hotel Gyula****superior H - 5700 Gyula, Part u. 5. |
00 36 66 463 522 info@wellnesshotelgyula.hu |